Your postback notification for rejected banking account requests.

POST

/order/example-postback-to-banking-account-rejected/[your_notification_url]

• Production
• Sandbox

Every time a transaction has its status changed, your system will receive a notification from ours, so that you know if transactions were paid.

We expect that your system returns to ours: status code 200. If not, we’ll retry 6 more times.

Request Body ^required

object

event

required

Webhook event for rejected account request.

string

Allowed values: ACCOUNT.REJECTED

Example

ACCOUNT.REJECTED

occurredAt

required

When the event occurred (UTC ISO-8601).

string

Example

2026-02-19T13:41:12.991Z

requestId

required

Identifier of the rejected account creation request.

string

Example

045a2fb2-0b11-4f8c-8ab6-8b61db66d189

status

required

Status for account request rejection webhook.

string

Allowed values: REJECTED

Example

REJECTED

reason

required

Reason for account request rejection.

object

code

required

Rejection reason code.

string

Allowed values: MISSING_DATA INVALID_DOCUMENT RISK OTHER

Example

INVALID_DOCUMENT

description

required

Detailed rejection reason description.

string

Example

Document number is invalid for holder type.

fields

required

Fields that caused the rejection of the account request.

Array<string>

Allowed values: socialContract cnpjCard proofAddress proofBankAddress partnerProofAddress documentRepresentative selfieRepresentative ir kyc

Example

[
  "documentRepresentative",
  "selfieRepresentative"
]

Responses

200

The resource was returned successfully

object

returnCode

required

The current page.

string

Example

SUCCESS